https://supportyourapp.com/blog Customer Support Tips and Tricks and the Latest Outsourcing & Call Center News Fri, 07 Feb 2020 15:17:26 +0000 hourly 1 https://wordpress.org/?v=6.0.1 https://supportyourapp.com/blog/?p=384/#comment-58 Thu, 18 Jul 2019 11:47:06 +0000 https://supportyourapp.com/blog/?p=384#comment-58 […] are four tips to ensure your canned responses are executed in a way that is relevant, responsive and trustworthy […]

]]> https://supportyourapp.com/blog/?p=1574/#comment-56 Fri, 22 Feb 2019 05:37:00 +0000 https://supportyourapp.com/blog/?p=1574#comment-56 The most difficult to learn in customer service is being emphatic because no one teach us to empathize to other people. During training, you have to train the agents on how to empathize the angry customer and they will pacify them.

]]> https://supportyourapp.com/blog/?p=1079/#comment-55 Tue, 13 Nov 2018 10:19:10 +0000 https://supportyourapp.com/blog/?p=1079#comment-55 […] Burnouts are real and holidays are a great time to mull over dishing out incentives to support agents and recognizing a team’s performance because they usually deal with a higher volume of stressed customers! So they could use the love. […]

]]> https://supportyourapp.com/blog/?p=1079/#comment-54 Tue, 11 Sep 2018 14:43:27 +0000 https://supportyourapp.com/blog/?p=1079#comment-54 […] remote work have become very important for businesses. The key challenge, for many businesses, is achieving peak productivity with remote teams. To overcome this challenge, your team should adopt remote working best […]

]]> https://supportyourapp.com/blog/?p=242/#comment-51 Thu, 19 Jul 2018 10:06:26 +0000 https://supportyourapp.com/blog/?p=242#comment-51 […] more often than not that the customers are just dissatisfied in general, sometimes not even with your service in particular. In this case, thinking of the […]

]]> https://supportyourapp.com/blog/?p=57/#comment-49 Wed, 25 Apr 2018 14:03:41 +0000 https://supportyourapp.com/blog/index.php/how-outsourcing-can-help-you-improve-your/#comment-49 […] The right kind of customer support outsourcing, however, will not compromise quality and in many ways can actually improve your service. In this article, we’ll look at the top 10 criteria for choosing a customer support vendor that won’t let you down. […]

]]> https://supportyourapp.com/blog/?p=1079/#comment-47 Thu, 05 Apr 2018 15:05:11 +0000 https://supportyourapp.com/blog/?p=1079#comment-47 […] If the job’s worth it, chances are it’s gonna take real commitment to overcome the challenges and get to the next level in your life. In this article, we’re going to look at the 5 stages of becoming part of a company. […]

]]> https://supportyourapp.com/blog/?p=927/#comment-45 Thu, 15 Mar 2018 15:21:43 +0000 https://supportyourapp.com/blog/?p=927#comment-45 […] There are many ways in which a managed service solution can monitor and maintain quality levels throughout the entire ramp-up process. For instance, the most common processes should be routinized to increase efficiency and make it easier for agents to master higher skill levels. Certain levels of achievement can be accredited to differentiate between various degrees of competency and establish clear paths for improvement. Last but not least, with an outsourced team it’s much easier to manage ongoing improvements. As we’ve pointed out in one of our recent articles, the improvement of your service team is an ongoing process. […]

]]> https://supportyourapp.com/blog/?p=561/#comment-44 Tue, 30 Jan 2018 11:56:58 +0000 https://supportyourapp.com/blog/?p=561#comment-44 […] into when the security of their money and sensitive information is on the line. For this reason, interpersonal support will be a key component in establishing […]

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